Warranty policy

The Consumer Rights Act 2015 gives you the right to return anything you buy within 30 days of delivery for whatever reason.

Should you want to return your order, we made this easy for you. 

Please contact us with your order number and we will provide instructions/return label.

FREE RETURNS/REPLACEMENTS-30 days

If your order has been received in error, damaged or defective, we will organise a replacement /swap out free of charge.

RETURN CHARGES

If a machine has been purchased and is no longer required, within 30 days, the machine can be returned for a refund. There are charges for the initial delivery and collection plus a 10% restocking fee.

Where a replacement product is required, our policy is to receive the return of the original product, inspect it to confirm the condition is as advised before a replacement is sent.

If the product has been used and returned during the 30-day period, the amount of the refund will depend on the item’s condition and on any damage from use, cosmetic or otherwise.

We ask that returned items come back in original packaging. If they are not, and other packaging and collection services are needed, you must pay the extra costs. 

We send out refunds as soon as possible but no later than 7 days of us agreeing to your refund providing your goods are returned to us. You are responsible for looking after the product until we collect it/receive it back.

Any item found not to be faulty or has been misused will be subject to a charge. This does not affect your statutory rights.

If you have to hire a machine whilst your equipment is being repaired, neither The Mower Shack, nor the manufacturer of your equipment are liable, or will compensate for any hire charges that you may incur.

You must keep all boxes or pallets for up to 14 days after delivery. Failure to do this will incur a charge to supply and deliver a replacement.

Products are covered by standard terms for 30 days, giving customers the right to reject faulty goods within that period.

Includes faulty workmanship and materials. However, it explicitly states that it does not cover fair wear and tear or damage caused by specific actions such as misuse, careless or unsafe handling, alterations, accidents, or attempted repairs.